Changed Cancellation Policies due to COVID19 for your winter holiday 2021/22
With us you can change your holiday to a later point in this winter or to the winter 2022/23 (to a surcharge) or even cancel your holiday free of charge until 4 weeks before arrival. From 4 weeks to one week prior arrival the cancellation fee is 70%. Within the last week before you arrive 90% of the cost of your booking will be charged, on early departure 100%.
If there will be another shut down or borders will be closed or somehow it is not possible for you to travel because of Covid 19 (not in case of illness), there will be no cancelation fee.
To be 100% sure! Despite the pandemic status the European Travel Insurance has insurance coverage in the event of illness or signs of Covid-19! Details you can find here.
Measures taken in our house
We avoid shaking hands and body contact.
We set up disinfectant dispensers at central points.
We clean surfaces that are often touched, such as door and window handles, light switches, railings, etc. depending on the frequency.
Decorative objects are also cleaned / disinfected or even removed with special care.
We also clean general sanitary areas and in particular control buttons and door handles depending on the frequency.
We ventilate regularly.
The keycards are disinfected before they are issued.
We wear mouth and nose protection for your and our safety.
This page is constantly updated!
Last update 03.11.2021